Refund & Cancellation Policy

1 Overview

As a dedicated pharmaceutical manufacturer and PCD franchise distributor operating under strict WHO-GMP and ISO 9001:2015 guidelines, Ropius Biotics Private Limited deals exclusively in commercial-grade generic medicine supplies, bulk consignments, and authorized franchise distributions. Due to the sensitive and regulated nature of pharmaceutical products, our refund and cancellation policies are structured to maintain safety, batch integrity, and compliance.

2 Order Cancellation Policy

Commercial medicine orders or franchise stock dispatch requests may be subject to cancellation under specific conditions:

• Orders can be cancelled without penalty only before they have been processed or dispatched from our head warehouse or C&F branch office.
• Once an order has entered the packaging, batch-labeling, or transit dispatch phase, cancellation requests can no longer be accepted.
• Customized or third-party manufacturing batch orders that have commenced production cannot be cancelled or refunded.

3 Damaged, Defective, or Discrepant Deliveries

We maintain rigorous quality control standards. However, if you receive a consignment with transit damage, broken blister packs, or quantity discrepancies, please adhere to the following protocol:

• Notify our support team within 48 hours of delivery with photographic or video proof of the damaged packaging.
• Inspect all batch numbers and delivery challans against your purchase order before accepting shipment sign-offs.
• Eligible claims will be processed for product replacement or credit note adjustments upon verification by our quality assurance team.

4 Non-Returnable Items

In compliance with statutory drug regulations and safety protocols, the following categories are strictly non-returnable and non-refundable:

• Opened, unsealed, or partially consumed medicine boxes or strips.
• Products returned after the 48-hour inspection window from the date of delivery.
• Promotional visual leave-behind literature (LBL), marketing samples, or custom printed promotional items.

5 Refund Processing Timelines

Where a refund or credit adjustment is formally approved by management, the amount will be processed within 7 to 10 business days. Refunds will be credited back via the original mode of commercial payment or adjusted against subsequent franchise billing cycles.

6 Contact Us for Claims

For any return, cancellation, or replacement inquiries, please contact our dispatch and accounts department: